1. Introduction

At Ashkal Information Technology Company, owner of the "Towasl" application, we are committed to protecting your privacy and the security of your personal data. This policy explains how we collect, use, and protect the information you provide when using the Towasl application.

2. Information We Collect and Why

2.1 Basic Account Information

• Mobile Phone Number: For registration and identity verification via OTP messages, ensuring your account security and preventing fake accounts
• Birth Year: To confirm you are 18 years or older and customize activities appropriate for your age group
• Gender: To ensure activity participation with people of the same gender only, according to the application policy
• Name: To personalize your experience and display your identity to other Users

2.2 Location Information

• Precise Geographic Location: To show nearby activities and create activities in specific areas
• Region and Neighborhood: To customize local activities and send appropriate notifications for your area

2.3 Application and Device Information

• Device Identifier: To ensure only one session per User and protect your account from unauthorized use
• Error and Performance Logs: To improve the application and fix technical issues for a better experience
• Activity Log: To display your activity history and improve future activity suggestions

2.4 Group Information

• Group Data: Group name, description, image, and settings
• Membership: Member list, their roles (owner, admin, member), and join dates
• Group Activities: Activities created within the Group and participation history
• Join Requests: Group join requests and their status

2.5 Chat and Messaging Information

• Text Messages: We store messages you send and receive to ensure chat continuity
• Sent Images: We securely store encrypted images you share in chats
• Chat Information: Such as send time, read status, and chat participants
• Chat Settings: Such as notification preferences and chat privacy settings
• Stickers Used: Record of stickers you send in chats

3. How We Use Your Information to Improve Your Experience

• Showing Appropriate Activities: We use your location, age, and gender to display activities that suit you in your area
• Keeping Your Account Secure: We use your phone number and device identifier to protect your account from unauthorized use
• Sending Useful Notifications: We send notifications about new activities in your area and updates on activities you've joined
• Improving the Application: We analyze usage and error logs to fix problems and add new features
• Facilitating Communication: We use chat information to deliver messages and ensure they reach recipients
• Chat Notifications: We send notifications when new messages arrive or chat updates occur
• Protecting the Community: We monitor content to ensure compliance with community rules and protect Users
• Managing Groups: We use Group data to facilitate communication between members and manage shared activities

4. Sharing Information with External Services

We share some of your information with trusted external services to improve your experience:

• SMS Service: We share your phone number only to send OTP verification codes
• Notification Service: We share your device identifier and region to send customized notifications about activities and chats
• Error Monitoring Service: We share technical error logs to improve application performance
• Infrastructure and Backend Services: We use Google services to securely store your data and monitor application performance
• File Storage Services: We use secure storage services to save images, files, and stickers sent in chats

4.1 Chat Privacy

We are committed to protecting your chat privacy:

• Encryption: All messages and images are encrypted during transmission and storage
• Limited Access: Only chat participants can access its content
• No Sharing: We do not share your chat content with third parties except in legal cases
• Automated Monitoring: We use automated systems only to monitor violating content without human intervention

4.2 Company Rights in Data Use

By using the Towasl platform, you agree to grant the Company full and unlimited rights to all your data, including:

4.2.1 Data Covered

• User Identifiers: Used to identify the User
• Personal Information: Name, birth year, gender, phone number, and profile picture
• Location Data: Precise geographic coordinates, city, region, and neighborhood
• Chat Content: All text messages, images, files, and interaction data
• Activity Log: Created and participated activities, attendance times, and participation behavior
• Group Data: Created and joined Groups, roles, management history, and interactions
• Stickers: Stickers used and their sending history
• Behavioral Data: Usage patterns, preferences, and all Platform interactions
• Technical Data: Error logs, performance data, and device and network information
• Any Other Data: Collected, created, or stored through Platform use

4.2.2 Permitted Scope of Use

• Commercial Use: Selling, licensing, or profiting from data in any form
• Analysis and Research: Conducting analyses, market studies, and academic or commercial research
• Product Development: Creating new platforms, improving services, and developing innovative technologies
• Artificial Intelligence: Training AI models and developing advanced algorithms
• Marketing and Advertising: Creating targeted campaigns and analyzing consumer behavior
• Sharing with Others: Transferring data to partners, investors, or third parties
• Any Other Use: We deem appropriate for our commercial or operational interests

4.2.3 Nature of These Rights

• Permanent: These rights continue even after your account deletion or Platform use cessation
• Irrevocable: These rights cannot be withdrawn or restricted later
• Comprehensive: Apply to all data including derived and analyzed data
• Global: These rights can be exercised anywhere in the world
• Transferable: These rights can be transferred to third parties without prior notice

4.3 Disclaimer for Shared Content

• We are not responsible for any content posted by Users
• We are not responsible for any unauthorized sharing of your content
• Use at your own risk: Use the chat service with understanding of these risks

4.4 Group and Content Ownership

• Group Owner: The term "Group Owner" refers only to administrative responsibility, not actual ownership in the application in any form
• Company Authority: The Company has the right to delete, modify, or transfer ownership of any Group without prior notice
• Content Within Groups: All content posted in Groups is subject to the same Company rights mentioned above
• Stickers: All stickers available on the Platform are owned by the Company and Users are granted a limited license to use them within the Platform only

5. Your Rights in Personal Data

• Access: You can view all your data stored in the application
• Correction: You can request to update or correct your personal information at any time
• Deletion: You can permanently delete your account and all your data through the application
• Notification Control: You can disable or customize notifications from application settings
• Chat Management: You can delete your messages or leave chats at any time
• Privacy Control: You can customize chat privacy settings and block Users
• Group Management: You can delete Groups, transfer management responsibility, or leave them at any time

6. Data Security and Protection

We use the latest protection technologies to ensure your information security:

• Encryption of all sent and received data
• Server protection with advanced security systems
• Continuous monitoring for suspicious activities
• Only one session per User to prevent unauthorized use
• Special encryption for messages and images in chats
• Advanced protection to prevent unauthorized chat access
• Secure encrypted backups to ensure data is not lost

7. Data Retention

We retain your data as long as your account is active. When you delete your account, we delete all your personal data within 30 days, except for information legally required to be retained for a specified period.

7.1 Chat Data Retention

• Active Messages: We retain messages as long as the chat is active
• Ended Chats: Activity chats may be automatically deleted after the activity ends
• Voluntary Deletion: You can delete your messages at any time
• Deletion Upon Account Termination: All your chats and messages are permanently deleted when you delete your account

8. Policy Changes

We may update this policy to improve service or comply with new laws. We will notify you of any important changes through the application or notifications. Changes related to chat privacy will be notified in advance.